Grav® 13” Empress Water Pipe

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept secure payments via PayPal, Apple Pay, and Venmo for faster checkout.

Yes! All orders are shipped in discreet packaging without any external branding or product descriptions, ensuring your privacy.

They don't call us SnowTree Worldwide for nothing! We do ship globally. If you have any questions about specific products or countries please don't hesitate to reach out and ask!

Once your order ships, you will receive a tracking number (UPS, USPS, FedEx or DHL) via email where you can monitor its progress. If you have any additional questions about the status of your order don't hesitate to reach out to us!

All orders typically ship out within 1-5 business days! At that point, your order ETA will depend on which shipping service is selected at the time of purchase.

If your item arrives damaged, please contact our customer service team immediately with photos of the damage and we will assist you with a replacement!

• Eligibility: Items must be returned within 14 days of the original purchase date.
• Condition: All returned items must be new, unused, and in their original packaging to qualify for a full refund.
• Return Process: To initiate a return, please contact our customer service team at help@snowtreeworldwide.com with your order number and reason for return.
• Refunds: Once your return is received and inspected, we will issue a full refund to your original payment method. Please allow up to 7 business days for the refund to reflect on your account.

It's recommended to fully clean your glassware at least once a week to maintain optimal performance and hygiene! That being said we recommend changing the water before each sesh to ensure you're not inhaling through stagnant moldy water.

Check out SnowTree's Cleaning Collection

Yes we do! We offer a variety of subscription boxes including the Clean Glass Club, Mystery Box, THCa Mystery Box.

Practically any of individual products can also be subscribed to monthly at a discounted rate such as our Rez Relief Cleaning Solution!

Check out SnowTree Subscription Boxes

Please reach out to our customer service team help@snowtreeworldwide.com immediately to change your shipping address!

You can reach our customer support team at help@snowtreeworldwide.com or @SnowTree on Instagram! Our team does their best to reply to emails as fast as possible and no longer than 2 business days.

Yes! We use SSL encryption and secure checkout protocols to protect your personal and payment information. We prioritize safe online shopping and data privacy at every step.

Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, contact our customer service team within 1–2 hours of placing it. We’ll do our best to accommodate changes before the order ships.

• Enter your code in the "Discount Code" box during checkout
• Click "Apply"
• If for some reason the code is not working properly or you have any questions, please don't hesitate to reach out to us at help@snowtreeworldwide.com

We offer bulk discounts for a majority of our products!

• scroll down below the product description
• you will see the "Buy More & Save" section
• select the desired quantity
• click "Grab this Deal"

Enter your email at the bottom of our website to HotBox your Inbox with exclusive offers and deals!!

Check out our Best Sellers collection for the most popular products we offer with plenty of variety and cheap prices!

• Each product page includes verified customer reviews
• You can also visit our Instagram @SnowTree in the "Community" and "Homies" sections of our highlights